This is the description.
Refund and Disputes
Servers are eligible for refunds within 24 hours of the creation of the server in our database. Please note that this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. Additionally, non-monthly terms are non-refundable, and as dedicated servers require explicit provisioning, we are not able to provide refunds on these orders.
Please be aware that if you have a PayPal subscription and do not cancel it on your end, we will not be able to issue a refund. If you initiate a chargeback or dispute on a payment, your services will automatically be terminated, and your account will be closed. Finally, we reserve the right to deny refunds if we suspect that your refund attempt may be fraudulent.
To terminate your services, either cancel with your account at https://billing.hazeyhosting.com or cancel via opening a ticket on our Discord server. The link for our Discord server is on our website (https://HazeyHosting.com/). A cancellation can be induced at any point in time and executed immediately or at the end of the billing period. As HaZyHosting does not have access to clients’ PayPal accounts we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
Liability Limitation and Exclusion
HaZyHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. HaZyHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
Any support requests required for products from HaZyHosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
HaZy Hosting cannot guarantee that all promotion codes will work all of the time.
HaZyHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies.
BandWidth & Storage Policy
While we offer unlimited bandwidth and backup storage to our customers we reserve the right to request that you delete excessive files such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of HaZyHosting.
If we find your server using any sort of system to bypass limits put on your servers such as RAM or security your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
HaZyHosting services may not be used for illegal purposes, or in support of illegal activities. HaZy Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Use of the HaZyHosting services to transmit any material (by e-mail, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property is not permitted.
Using of the HaZyHosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is not permitted.
Forgery or Impersonation
Adding, removing, or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Use of HaZyHosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes” and “chain letters.”
Use of the HaZyHosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of HaZyHosting or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending HaZyHosting account is subject to immediate termination and further investigation.
Network disruptions and unfriendly activity:
Use of the HaZyHosting service for any activity which affects the ability of other people or systems to use HaZyHosting Services or the Internet. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services, or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. HaZy Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing, or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
Third-party Links, Sites, and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by HaZyHosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, service, or content from HaZyHosting, you do so at your own risk and you agree that HaZyHosting will have no liability arising from your use of or access to any third-party website, service, or content.
Our nodes may be offline at any time, with or without warning, intentionally or unintentionally. By using our service, you accept that a node may go offline at any time, with or without warning or intention. If the node is down for more than 30 minutes you may be eligible for compensation, if your services are down we will refund with in-store credit 3 times the cost of the server's downtime.
HaZyHosting offers unlimited storage on some plans. This storage is not allowed to be used other than for storage of the files of your server. If HaZyHosting finds out that you are using our service for something other than this purpose, your server will be shut off with or without refund or notice.
HaZyHosting offers unlimited vCores on some plans. The vCores are not allowed to be used other than for Minecraft server and or other games we list on the site intent. If HaZyHosting finds out that you are using our service for something other than this purpose, your server will be shut off with or without a refund or notice. When we offer these ”Unlimited vCores” it is only unlimited to the fact of the number of cores on the node. If you are caught using a lot of cores and our staff thinks that the amount is overkill your cores can and will be limited.
Users that intend on using our services Should Know Running, Crypto Mining or Botnets or Video Streaming or Torrenting on our hardware will result in a violation of our terms of service and will result in the termination of your service's.
You can visit our website without providing us with your contact details. However, you may have to provide some personal information. For instance: to deal with an order, for us to email you, to subscribe to a service or to apply for a job. We may request such information in order to offer you a better service or to complete an operation.
Changes to prices. HaZeyHosting reserves the right to change its prices at any time. Pricing changes are immediately applicable to any new Orders. For Services in use at the time of an increase in their price, the Client shall be informed of the change by email at least thirty (30) calendar days in advance. In such a case and subject to article “Conditions Specific to Consumers” the Client has the right to terminate without penalty the impacted Services within seven (7) calendar days upon the notification of the said price increase. Such termination shall be notified by registered letter with acknowledgement of receipt or through a specific form provided in the Management Interface. In the absence of said termination, the Client shall be deemed to have accepted the new prices. The aforementioned termination right is not applicable in case of price increase due to unpredictable circumstances making the execution excessively expensive for HaZeyHosting, which had not agreed to assume the risk.